Support
Need help with your account, subscription, or the app? You can reach us by email.
Contact us
Send us an email and we’ll get back to you. If it’s a bug, screenshots help a lot.
help@tellem.orgTypical response time: 1 to 2 business days
Report a problem
Please include your device model, iOS version, and your app version (e.g. 2.3.4).
Good to include
- Device model (iPhone, iPad)
- iOS / iPadOS version
- App version
- Screenshot or short screen recording
Manage web subscription
If you subscribed on tellem.org via Stripe, log in and open Settings. You’ll find a “Manage subscription” button there.
Common questions
How do I cancel an Apple subscription?
Apple subscriptions are managed in your device settings.
Open Settings → your name → Subscriptions → tellem → Cancel Subscription.
How do I manage a Stripe subscription (web)?
Log in on tellem.org, then go to Settings and tap “Manage subscription”. From there you can update billing or cancel.
I paid but I’m not seeing Pro features
If you subscribed through Apple, use “Restore Purchases” in the app (if available). If you subscribed on the web, log in again and check Settings.
Still stuck? Email us with the address you used and we’ll sort it out.
Microphone does not work
Check permission: Settings → tellem → Microphone. Also try disconnecting Bluetooth headsets and reopening the app.
Data requests
Want to delete your account or request a copy of your data? Email us and include “Data request” in the subject.
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